Feedback is essential for improving performance and goals are fundamental for driving performance to achieve business objectives. In our case we aim to be the world’s best luxury family resort, achieve a destination net promoter score of 76, and have the highest ski & snowboard school satisfaction scores. In order to get there we have set 4 performance goals that will make up 50% of the overall evaluation score. The other 50% of the performance appraisal will be evaluating on our values based competencies; Serve Others, Do Right, Drive Value, Do Good, Be Safe, and Have Fun. There is also opportunity to create an unrated Individual Development Plan for those that take advantage of it. Below is the definition of our performance goals and their weighting. If you have any questions or would like to discuss goals or create an Individual Development Plan, please reach out to your supervisor.
Performance Goals – 50%
V/BC Guest Service – 35% of 50%
Description
- Demonstrate outstanding customer service by making a conscious effort to meet and greet all resort guests, effectively manage various types of lessons and act as a role model for clients and coworkers alike.
Measure
- Daily observations from Management Team. Guest, peer and trainer feedback throughout the season.
V/BC Professional Performance – 35% of 50%
Description
- Embodies professionalism in Snowsports instruction by following the expectations set forth in the Resource & Guidelines Manual, contributing to a positive and productive work environment and taking responsibility for all functions of the job.
Measure
- Management observation that expectations in the Resource & Guidelines Manual Policies are Procedures were demonstrated effectively.
V/BC Schedule & Work Commitment – 15% of 50%
Description
- Meet your required Schedule and Work Commitment. Work proactively with your supervisor/management team to communicate your schedule in a timely manner and maintain flexibility to best serve the guest.
Measure
- Meet the days and hours requirements for your school, work proactively with your supervisors to support your school’s business needs, meet benefit hour requirements to maintain status and work with your scheduling supervisor to ensure proper scheduling.
V/BC Training & Development – 15% of 50%
Description
- Meet your required training minimums for the season.
Measure
- Required training hours attendance.
Individual Development Plan – 0%
Description
- The IDP is an unrated portion of the performance review. You should create an Individual Development Plan (IDP) that focuses on specific areas that you would like to learn or develop.
Measure
- The IDP is an unrated portion of the performance review. You should create an Individual Development Plan (IDP) that focuses on specific areas that you would like to learn or develop.
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Values Based Competencies – 50%
As Vail Resorts employees, we hold ourselves accountable for living these foundational values every day in everything we do.
SERVE OTHERS: Own it, personalize it and elevate it.
DO RIGHT: Act with integrity – always do the right thing, knowing it leads to the right outcome.
DRIVE VALUE: Grow profit through smart and innovative business practices.
DO GOOD: Preserve our natural environments and contribute to the success of our local communities.
BE SAFE: Be committed to the safety and wellness of our employees and guests.
HAVE FUN: Fun is our product – create fun, enjoy your work and share the contagious spirit.